WHAT ARE YOUR BUSINESS HOURS?
To ensure the highest level of service and attention to each client, we ask that you schedule your one on one appointment with Jim's Guitars. Please call for more information or to schedule your personalized experience 717.318.5614
DO YOU OFFER APPRAISALS?
We have been in the vintage guitar business for over 40 years. As part of our business, we offer appraisals and are now also providing the speed and convenience of an online appraisal service for our customers. PLEASE CLICK HERE
for more information on our appraisal services.
IS MY TRANSACTION SECURE?
All items available for direct internet purchase will be processed through our shopping cart on our secure server so that all your information will be 128 bit encrypted through our secure certificate to avoid being intercepted by a third party. Once a purchase has been consummated an invoice will be generated describing the goods purchased. This invoice will be sent to your designated email address. A staff member will follow up with shipping and related charges before your order is processed.
IS MY ITEM IN STOCK?
You may contact us by phone at 717.318.5614
during business hours to verify the availability of an item. If an order is placed through our website, we will contact you to confirm your order and payment total before processing the order.
HOW DO I PLACE MY ORDER?
Please call 717.318.5614
or visit us during business hours.
You may check the status of your order by Contacting Us
or by phone at 717.318.5614
during business hours.
CANCELING AN ORDER:
Please contact us by phone at 717.318.5614
during business hours to cancel an order. There are no fees or charges to cancel an order; however, we CANNOT cancel an order once it has been shipped.
Advanced Options / Privace Tab / Referer
WHAT PAYMENT METHODS ARE ACCEPTED?
Contact Jim's Guitars:
to inquire concerning purchase options.
Items may be purchased using the layaway option with a 20% cash down payment. Items on layaway must have the balance paid in full within 30 days.
WILL I BE CHARGED SALES TAX?
There is a 6.00% sales tax assessed on any order purchased/delivered within the state of Pennsylvania.
WHAT IS YOUR SHIPPING POLICY?
Shipping and handling will be determined after an online order is submitted. Customers may also call during business hours or email for a shipping quote. We typically ship using Fed Ex Ground. Faster service and insurance is available, including overnight, upon request for an additional fee.
International Customers please note: Any additional fees including duties, VAT, or any other charges related to international shipping are the responsibility of the buyer and are non-refundable. Shipping forms will reflect the purchase price and will not be altered.
WHAT IS YOUR RETURN POLICY?
We offer returns for authenticity. All returns must be authorized by the store, however, return authorizations will not be issued without phone or in person contact - no emails. Guitars returned within the 24-hour approval period will have a refund issued, less shipping and related expenses. Any guitars returned after the 24-hour approval period, and not exceeding two weeks, are subject to an 18% re-stocking fee. Instruments must be returned in the same condition as shipped. Anything shipped to us not bearing a valid return authorization number provided by us will not be accepted by our receiving department. We cannot offer returns for amps, consignment instruments, layaway items, guitars discounted below our posted price, or items shipping internationally. These items are sold "As Is" without express warranty intended or implied.
HAVE MORE QUESTIONS?
Please Contact Us or give us a call at 717.318.5614