Order FAQ

WHAT ARE YOUR BUSINESS HOURS?
We are an internet based mail order business.You can email orders or check our website 24 hours a day..

DO YOU OFFER APPRAISALS?
We have been in the vintage guitar business for over 40 years. As part of our business, we offer appraisals and are now also providing the speed and convenience of an online appraisal service for our customers. PLEASE CLICK HERE for more information on our appraisal services.

IS MY ITEM IN STOCK?
You may contact us by email at jimsguitars@comcast.net to verify the availability of an item. When your order is emailed, we will contact you to confirm your order and payment total within 24 hours.

HOW DO I PLACE MY ORDER?
Email us at jimsguitars@comcast.net. All emails are time stamped you will hear from us within 24 hours.

ORDER STATUS:
You make check the status of your order by email at jimsguitars@comcast.net.

WHAT PAYMENT METHODS ARE ACCEPTED?

Bank wire, paypal, credit card, check.

WILL I BE CHARGED SALES TAX?
There is a 6% sales tax assessed on any order purchased/delivered within the state of Pennsylvania.

WHAT IS YOUR SHIPPING POLICY?
Shipping and handling charges will be determined after an online order is submitted. We recommend guitars or amps sent within the United States be shipped Fedex expedited service, fully insured. Average cost is $195/$295 each.

WHAT IS YOUR RETURN POLICY?
Any guitar returned after the 24 hour approval period and not exceeding 2 weeks are subject to an 18% restocking fee. Instruments must be returned in same condition they were shipped. No approval or returns on any amps, consignment instruments, layaway items, guitars discounted below our posted price, or items shipped internationally...These items are sold As-Is, without express warranty intended or implied. Have more questions? Email us; jimsguitars@comcast.net